Resident Experience Manager
Mobilise a brand new asset
Melbourne | to $110,000 + Super
Location
Melbourne
Why This Role Matters
This is a rare opportunity to play a foundational role in the launch of a brand-new Build-to-Rent community.
As Resident Experience Manager, you will be the heartbeat of the building — setting the tone, standards, and culture from day one. In a living sector asset, the experience residents have in the first 6–12 months defines retention, reputation, and success. This role owns that outcome.
You’ll lead the front-of-house experience, build a genuine community, and work closely with operations, leasing, and facilities to ensure the building runs beautifully and feels exceptional to live in.
This is a high-impact, highly visible role in a flagship new asset.
The Experience You’ll Build Here
You’ll take ownership of the entire resident journey and front-of-house operation, including:
- Leading the resident experience and community strategy for the building
- Owning the front desk, lobby, and shared spaces experience
- Creating and delivering events, activations, and community programming
- Managing all resident communications, enquiries, and service recovery
- Working closely with leasing and facilities to ensure seamless operations
- Overseeing move-ins, move-outs, parcel management, access control and presentation standards
- Handling resident feedback, complaints and NPS-style service metrics
- Helping embed systems, processes and service culture into a brand-new operation
- Supporting pre-opening and lease-up activities where required
- Acting as a visible, trusted leader for residents and onsite teams
This is a role for someone who wants to run the building experience, not sit behind a desk.
The Perfect Fit
You’ll likely come from a background in:
- Build-to-Rent, Student Accommodation, Co-Living, Hotels, or Premium Residential
- Front-of-house leadership, resident experience, operations or hospitality management
We’re looking for someone who:
- Is obsessed with service, standards, and resident experience
- Is highly organised, calm under pressure, and solutions-focused
- Can lead a team while also being hands-on and visible on the floor
- Is confident dealing with residents, issues, escalations and high expectations
- Understands that community, experience and detail are what make living sectors succeed
A real estate certificate is advantageous but not essential for the right living-sector or hospitality-led candidate.
Want to Learn More?
Byron Ellis
Director – Living Sectors Recruitment
0472 777 112
