Leasing & Operations Lead
Sydney
Why We Back Them
This candidate brings a rare combination of frontline customer experience, operational discipline, and sales administration capability across high-service, highly regulated environments. Their background spans residential leasing operations, large-scale service environments, and complex assessment and compliance-driven organisations shaping someone who is calm under pressure, highly organised, and deeply process-driven.
They are the type of operator who makes teams more efficient, customers feel supported, and systems run properly. With experience across fast-paced leasing, customer service leadership, and coordination-heavy environments, they are now ideally positioned for a platform, portfolio, or asset-level role within the Living Sectors.
The Experience That Built Them
- Currently supporting a high-volume residential leasing operation, managing enquiry pipelines, applications, documentation, compliance and end-to-end customer journey coordination
- Acts as a central coordination point between leasing, customers, and internal teams to ensure smooth conversion from enquiry to move-in
- Owns leasing administration processes, auditing, data accuracy, reporting and system compliance
- Supports inspection scheduling, customer presentations, and asset-level service delivery standards
- Previously held senior coordination roles in large, compliance-heavy environments requiring multi-stakeholder scheduling, process governance, and service delivery oversight
- Strong background in structured operating environments with rigorous safety, service, and procedural standards
- Experience leading teams, training staff, managing rosters, and maintaining service KPIs in high-expectation customer environments
- Brings strong discipline around process, documentation, and operational consistency across complex service platforms
The Perfect Fit
Thrives in
- Structured, high-volume environments where process, accuracy and service standards matter
- Platform or portfolio operations where coordination, systems and stakeholder management are critical
- Organisations that value professionalism, consistency, and operational excellence
- Teams focused on resident experience, service delivery and performance
Want To Meet?
Byron Ellis
Director – Living Sectors Recruitment
0472 777 112
