Assistant GM / GM
Melbourne
Why We Back Them
This candidate is a proven, hands-on General Manager with deep experience running residential and corporate living assets end-to-end. Their career has been built inside service-led accommodation environments where operational discipline, team leadership, and resident experience all sit at the centre of performance.
They combine commercial awareness with genuine on-the-ground leadership — the type of operator who lifts standards across front desk, housekeeping, maintenance, and sales while still staying personally connected to guests and residents. Calm, structured, and highly accountable, they bring the mindset of an owner-operator to every asset they run.
The Experience That Builds Them
- Currently supporting a high-volume residential leasing operation, managing enquiry pipelines, applications, documentation, compliance and end-to-end customer journey coordination
- Acts as a central coordination point between leasing, customers, and internal teams to ensure smooth conversion from enquiry to move-in
- Owns leasing administration processes, auditing, data accuracy, reporting and system compliance
- Supports inspection scheduling, customer presentations, and asset-level service delivery standards
- Previously held senior coordination roles in large, compliance-heavy environments requiring multi-stakeholder scheduling, process governance, and service delivery oversight
- Strong background in structured operating environments with rigorous safety, service, and procedural standards
- Experience leading teams, training staff, managing rosters, and maintaining service KPIs in high-expectation customer environments
- Brings strong discipline around process, documentation, and operational consistency across complex service platforms
The Perfect Fit
Thrives in
- Multi-unit or single-asset living environments where service, standards and consistency matter
- Owner, operator or platform environments that value strong on-site leadership
- Businesses focused on resident experience, operational performance, and asset reputation
- Teams that back their leaders and invest in asset-level excellence
Want To Meet?
Byron Ellis
Director – Living Sectors Recruitment
0472 777 112
