Resident Experience (Temp only)

Sydney

Why We Back Them

This candidate is a rare find in the current market someone who has come directly out of a best-in-class UK Build-to-Rent platform  with deep, hands-on experience running resident experience, front-of-house operations, and community engagement in large, professionally managed assets.

They have progressed quickly from concierge and resident ambassador roles into a Resident Engagement Manager position, which speaks volumes about her capability, work ethic, and leadership presence.

Critically for operators:

• They already understands BTR — the service model, the standards, the rhythm of the building, and the expectations of residents.

• They are immediately available and can step into a site to stabilise, uplift service, and support leasing and operations from day one.

• They bring a hospitality-grade service mindset combined with true living-sector experience — a combination that is still extremely rare in Australia.

If you need a Temp Resident Manager, Front-of-House Lead, or Resident Experience Manager who can genuinely run the building day-to-day, this is exactly that profile.

The Experience That Builds Them

Most recently, this candidate was Resident Engagement Manager for a major BTR asset in the UK — one of the most sophisticated and operationally mature BTR platforms globally.

Their role covered:

• End-to-end resident experience strategy and delivery

• Community and events programming to drive retention and engagement

• Handling resident issues, escalations, and service recovery

• Working closely with leasing, facilities, and operations teams

• Managing onsite front-of-house / resident ambassador teams

• Overseeing resident communications, digital screens, resident apps and content

• Supporting move-ins, move-outs, and day-to-day building operations

Prior to this, they were promoted internally from Concierge / Resident Ambassador, giving her a deep understanding of front desk operations, service delivery, and asset presentation at a ground level.

Before BTR, they built over 10 years of high-end hospitality and customer service experience, which shows clearly in their standards, pace, and professionalism.

Now in Sydney and already working locally in customer-facing roles while actively seeking BTR and living sector opportunities.

The Perfect Fit

 Thrives in

• Temp Resident Manager / Acting Building Manager roles

• Front-of-House Lead or Resident Experience Manager assignments

• New asset openings needing service culture, systems, and standards embedded fast

• Stabilisation roles where resident satisfaction, service quality, and presentation matter

They thrive in environments that require:

• High service standards

• Strong organisation and follow-through

• Calm, confident resident communication

• A visible, hands-on presence in the building

They  brings immediate credibility to any living sector asset.

Want To Meet?

Byron Ellis

Director – Living Sectors Recruitment

0472 777 112