Operations Manager
An Opportunity to Shape Modern Living
Melbourne | $135,000 + Super
Location
Melbourne
Why This Role Matters
This is more than a functional position, it’s a role at the heart of how people live, belong, and experience a modern residential community.
You’ll own the full resident journey – enquiry, leasing, move-in, day-to-day experience, retention, and the operational heartbeat behind it all. This role directly shapes occupancy, resident satisfaction, and the overall performance of the asset.
The right person will set the tone for the building, the experience, and the community around it.
The Experience You’ll Build Here
- Manage the full leasing cycle from first enquiry to renewal, driving occupancy, revenue and conversion rates
- Lead a “front of house” experience that feels premium, consistent and resident first across every touchpoint
- Own resident enquiries, complaints, move ins, move outs and day to day operations
- Build community through events, engagement initiatives and meaningful resident interaction
- Work across onsite operations, facilities, finance to ensure the asset performs as per expectations
- Strengthen your leadership and decision making by solving problems, managing incidents and refining process.
This isn’t a back-office role, its hands on with resident experience at its heart
The Perfect Fit
Experience in
- High-expectation environments where service, accuracy and detail matter
- Roles that blend people, operations, compliance and relationship-building
- Fast-paced residential assets with constant movement, questions, and decision-making
- Teams that value accountability, communication, initiative, and continuous improvement
The role is not for you if:
- You have a “good enough” service ethos
- If you avoid decision making, influence or enhancing resident experience
- Resistant to change and process improvement
Want to Learn More?
Byron Ellis
Director – Living Sectors Recruitment
0472 777 112
