Senior Community Operations Professional
Melbourne
Why We Back Them
This candidate stands out as a strong PBSA to Build to Rent crossover professional with genuine operational depth and leadership progression within large scale residential assets.
They bring hands on experience managing high density multi residential environments where occupancy performance, resident experience, cost control and operational compliance must work together.
What impressed most was their career progression. Having moved from resident facing customer experience roles into operational leadership, they understand both the front of house resident journey and the operational discipline required to protect asset performance.
They are commercially aware, comfortable analysing performance metrics and confident leading teams within busy residential environments.
Importantly, they are highly motivated to move further into the Living sectors, viewing Build to Rent and co living platforms as a natural next step in taking broader responsibility for asset performance.
The Experience That Built Them
This candidate has developed strong operational experience across large scale student accommodation assets, gaining exposure to the full operational lifecycle of high density residential buildings.
Their experience spans leasing performance, team leadership, facilities coordination, financial awareness and resident engagement.
Key strengths include:
• Managing day to day operations within high occupancy multi residential assets
• Supporting leasing performance, occupancy stability and revenue outcomes
• Leading on site operational teams including recruitment, onboarding and performance management
• Monitoring operational performance and reporting on key metrics to senior leadership
• Managing contractor relationships and service delivery standards
• Overseeing incident management and operational compliance requirements
• Driving improvements in resident satisfaction through communication and service recovery
• Building partnerships with community organisations and local stakeholders
They also hold a Certificate IV in Real Estate Practice which strengthens their understanding of compliance, legislation and property operations.
The Perfect Fit
This candidate would be well suited to a Senior Community Manager or Operations leadership role within a Build to Rent, co living or large scale residential platform.
Their background combines strong resident engagement capability with operational discipline, making them particularly effective in environments where resident experience must align with commercial performance.
They are confident managing teams, comfortable working with performance metrics and motivated to take broader accountability for asset operations.
Want To Meet?
Byron Ellis
Director – Living Sectors Recruitment
0472 777 112
